Recruiting and retaining talent is a complex challenge for field service and trade organisations.
Factors like changing demands in the role, smaller talent pool to compete for and now pandemic affect the overall process.
The field service industry is evolving at a rapid pace as businesses adopt innovation and shift to customer-centric services. This means the skills and traits sought in tradespeople vastly vary, and in another five years, expect it to be different again!
So, it's wise to prepare your team for the future. But, how could you future-proof your field service workforce?
While it’s hard to predict the future precisely, here’re some important steps to set your business up for success in future:
Adapt to Demographic Changes
The growing population of Generation Z and millennials has led to the younger working population in the industry. Digital-savvy generations largely rely on online and mobile experiences. They prefer convenience and self-service.
In addition, this population also prefers personalised experiences from their service providers. And, if you want to win customers, you have to appeal to millennials.
Use a self-service tool that allows your customers to accept or reject work or even pay bills.
Optimise for Automation
Are you utilising your resources and staff properly? Well, the answer depends on your digital journey.
You must have the right tools to plan, schedule, and track your workforce in a streamlined manner. Your workforce should have easy access to all the inventory and information needed to get the job done right.
Adapt to technologies like IoT (Internet of Things) and AI (Artificial Intelligence) that are changing the field service landscape. These innovations are going to revolutionise the industry up to a great extent, moving ahead.
Choose the Right Field Service Software
Invest in a software solution to future proof your field service workforce. Choose a scalable field service software tool that meets your current and future needs.
Before finalising a program, make sure you get and compare quotes. Learn about the features, what training they provide, and how they help deliver value to customers. All in all, the tool should align well with your long-term business goals.
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