The digital transformation of businesses has accelerated on an unprecedented scale, thanks to the global pandemic. The digital shift has a huge impact on the Professional Services sector, with many businesses struggling to maintain client relationships.
The most important component of digital transformation is data. Data should be carefully integrated into everyday processes as well as a long-term strategy.
As more field service clients are fully embracing digital, the more realise the power of data.
Importance of Data in the Corporate World
We all are of the importance of data because it provides us with proven facts and replaces the guesswork. Businesses have been working with data for decades. But using data to inform and predict the performance of field service businesses is relatively new.
Data enables better resource allocation and helps identify knowledge gaps.
So, businesses can figure our training need. Data also helps improve customer services, and so, customer loyalty.
In simpler words, data can transform the way your field service business operates. As a result, you save money, make the most of your resources, and deliver excellent customer services.
Savvy businesses have been working to harness the power of data for years. Back in 2012, an Economist survey identified that 63% of those ahead financially were also ahead on data usage. And today, data is no longer past tense only. You used to learn what had happened with data, weeks or months after the event.
In a study titled “Get Smart: Business Intelligence and Analytics” conducted by Aberdeen Group, field service organisations that adopted big data see an increase in profitability of 18%, in customer retention by 42%.
According to a 2012 Economist survey, 63% of businesses that outperformed financially were also ahead on leveraging data. Accordingly, collection methods have revolutionised, accessing data more effectively and telling what’s happening in real-time.
Importance of Data to The Field Service Management Sector
Important data to businesses depends on their unique objectives and KPIs. For field service operators, this means focusing on delivering excellent services, such as:
• First-time fixes
• Rapid response times
• Maximum job completion per day
An excellent field service management software program helps collect valuable data that operators can use to enhance their services. Due to rapid digital transformation and advanced innovations, field service data is now readily available in real-time.
