Field workers perform a variety of tasks like managing installations, servicing, or repairing systems and equipment.
The right FSM software solution makes businesses easy and well organised. It’s not just a necessity for installation, repair, and maintenance companies. A good FSM solution helps keep your field service processes lean, offer better customer services, and inform them proactively. Considering the growing use of technology in the industry, the FSM market is expected to reach $5.1 billion by 2025.
Good FSM software provides solutions for:
- Customer appointments
- Ticketing
- Complex scheduling
- Worker activity management
- Time tracking
- Job-status updates
- Order management, and more!
So, choosing the right FSM is a critical business decision. Find below the tips to select the right tool for your field service:
Understand Your Business Needs
Every business has different needs. To choose appropriate management software, you can discuss with field service workers, help desk agents, delivery, and supply chain partners. They can give you clarity on features required, gaps that need to be filled, and identifying bottlenecks.
Check for Necessary Features
It is very common to get lost in vendor’s sweet words s and false promises. Wrong software ultimately results in damage to businesses. So, you can involve your field service worker for inputs on software. Field technicians can mention what features a software must-have.
SaaS or On-Premise
The two common types of field service delivery models are:
- Software as a Service (SaaS): SaaS is suitable for running a startup or a growing business, a little like Powered Now.
- On-Premise: On-premise delivery model is suitable for companies serving in specific verticals with challenging workflows.
Consult Industry Analyst Reports
You can consider purchasing software by analyzing third-party analyst report. You can check on proprietary qualitative data analysis to demonstrate market trends. These include such as direction, participants, etc.
Evaluate After-Sales Support
You can check on after-sales support that includes vendor references, previous case studies, and the quality of their support centre.
Ease of Implementation and Training
The software should be easy to implement as its implementation affects the entire workforce. If it is easy, employees will easily coordinate and will be willing to adopt new technology.
Add and Track Service Tasks for Field Visits
Tasks are more streamlined if field workers can update their status of work from time to time. It is easier to pinpoint where decisions went wrong during a field visit.
Over to You
There are many field service management software programs available online. Make sure you choose the one that best aligns with your business needs. Powered Now can be a great choice if you are looking for an all-in-one FSM. It is easy-to-use management software with various features like creating great-looking paperwork, compatibility with all devices, certificates, staff scheduling and much more..
Finally, FSM software not only makes jobs easier it also relieves the overall digital experience that customers receive. The right FSM software can be a direct contributor to business growth.
Leave a Reply