With the pandemic now behind us, many students and workers remain at home, having adjusted to remote work and learning environments.
To accommodate this change, there’s been a significant turn towards virtual productivity platforms. Many businesses and workers, especially in the field service industry, are leveraging from these platforms. Using these programs, service providers can serve their clients proactively without compromising employee safety.
The use of virtual field service software has resulted in a growth in Connected Field Service (CFS).
Advantages of Field Service Management Software
Connected Field Service has influenced the daily lives of main people, becoming important for many industries’ success.
Connected Field Service transforms the typical break-fix model into a completely proactive and predictive service model. The new model leverages multiple aspects of asset maintenance. The model also utilises IoT diagnostics, inventory management, scheduling, and much more on a single platform.
Using Connected Field Service, businesses can:
- Address and resolve issues effectively through remote device monitoring and enhanced customer communication.
- Connect IoT devices to identify issues before customers become aware of these. It further helps to reduce possible downtime.
- Leveraging diagnostic device data to make informed alert decisions about service maintenance. This helps to increase the productivity of the team.
Expected Increased in The Field Service Management Market Size
With growing to maximise employees’ productivity and safety, the use of Connected Field Service has grown at a surprising rate. According to a 2020 report on Fortune Business Insights, the size of the global Field Service Management (FSM) market will reach USD 7.09 billion by 2027.
The report also suggests that technologically developed field services will help combat the risks and challenges posed by COVID-19. Highly advanced technologies and the adoption of cloud and connected FSM solutions will enable workers to complete their job from remote locations.
This will enable mobile workers to complete their field asks safely and efficiently during the pandemic time.
