Does it sound like a robot?
No, and you don’t have to take our word for it: play the recording above. You choose the voice too, from calm to characterful, and callers can always ask for a call back from you.
Do I need to change my phone number?
No. You keep your existing number and forward calls to your receptionist. It can pick up after a set number of rings, or answer every call for you.
What happens to the caller’s details?
They land on your phone straight away: the caller’s name, number and what they need, with a call summary, a recording and a follow-up task, so nothing slips.
Can my team answer calls too?
Yes, with Receptionist Team on Speech + Text. Invite teammates, choose who rings when a call comes in, and work from one shared inbox. If nobody answers, the caller leaves a voicemail. Each teammate is £23.99 a month, added by the account owner on the web.
Can I choose when it answers?
Yes. Set your phone hours: a weekly schedule in your local time, separate from the opening times on your website, and choose what callers hear when you’re closed. Phone hours stay off until you switch them on, so nothing changes until you’re ready.
Can callers choose who they speak to?
Yes, with the call menu on Speech + Text. Your greeting offers up to three numbered options, and each one can ring a teammate, go to your receptionist or take a voicemail. Save it as a draft, publish when it’s ready, and switch it off any time. Ringing a teammate needs Receptionist Team.
Can some callers come straight through to me?
Yes. Add the numbers you always want to take yourself, like family, regular customers or suppliers, and they skip the receptionist and ring your phone as normal. For everyone else, tell it what counts as urgent and it will text you straight away or put the call through.
Does it deal with spam calls?
Yes. It screens out spam and cold sales calls, so your phone only rings for the calls that matter and you’re not stopping work for a robocall.
I’m just starting out. Is it for me?
Yes. From day one every caller gets a professional answer, even when it’s just you on the tools. It looks after the phone so you can get on with the job, then hands you the details to deal with in your own time. At £29 a month there’s no setup fee and you can cancel anytime.
How quickly can I get set up?
Minutes. Keep your number, switch on call forwarding, and tell it the basics: your hours, services and the area you cover. Then it’s answering for you, and our UK team is on hand if you want help.
What does it cost, and can I cancel?
Speech is £29 a month and Speech + Text is £39 a month, with teammates at £23.99 each a month on Speech + Text. There’s no setup fee and you can cancel anytime. One booked job usually covers the month.
Can I talk to someone?
Yes. Our UK-based team is on hand by phone and chat, and you can open a support chat from inside the Receptionist app. Or book a free demo and see it working first.
